What US payment preferences reveal about the future of finance.
"The best payment experience, half of consumers say, is no experience at all."
Download the full reportThey don't want to carry cash, count change, or have to remember to pay. They want payments to happen silently, seamlessly, in the background, without being asked to think about them.
This second report in the Future of Digital Finance series draws on a nationally representative survey of 1,004 U.S. consumers and 253 U.S. businesses to examine the behaviors and preferences driving this shift. The data tells a clear story:
Whether they're doing it consciously or not, US consumers are gravitating toward payment forms that require little to no active participation. They're stepping away from cash first, then cards, while embracing payment models that they don't have to think about, like subscriptions.
of consumers are open to abandoning cash altogether
are open to abandoning physical debit and credit cards
love or like subscription-based payment models
of businesses report cash makes up 50% or less of their transactions
Read the complete findings from Interledger Foundation's Future of Digital Finance series, including full survey data and analysis.
Download the PDF